FAQ

Here are some of the most frequently asked questions. In order to provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at thecozyave@gmail.com

Q: Where do you ship from?
A: We ship from our partnered factories in different locations. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q: How long will it take for my items to arrive?
A: Shipping usually take 5-15 business days for all orders to arrive. This excludes our processing time of 1-3 business days. Please refer to our shipping policy for further details as it differs from country to country. 

Q: How long will it take to receive a tracking number?
A: It will usually take between 2-3 business days. 

Q: Where can I place an order from?
A: You can place the order from any country, we ship worldwide.

Q: Which currency will I be charged in?
A: You will be charged in local currency.

Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q: Who can I contact if I have a problem with my order?
A: All inquiries can be forwarded to contact@thecozyavenue You can contact us on TikTok DMs @thecozyavenueco or IG DMs @thecozyavenueco as well. 

Q: How can I pay?
A: We accept most payment methods, including Visa, Mastercard, AMEX, Google Pay, Apple Pay, Shop Pay and many others.

Q: Is Checkout on this site safe and secure?
A: You can be sure that all purchases here are safe and secure.

Q: If I enter my email address, will you sell my information?
A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q: Will I (the customer) have to pay customs?
A: For most countries you will not have to pay customs, but it depends on where you are located.